Dear Sirs, *please note, above tracking/parcel/reference numbers were given to me but are incorrect and when using them on this site, show details of a parcel delivered in Dec 2011 in Oxford. This is not my parcel. The following are all issues my girlfriend, Flavia Turrini and I, have encountered in a staggeringly short amount of time: 1) This parcel above, was originally supposed to be delivered on 21/9/12 - i was in all day, delivery driver didn't ring buzzer (which does work) and just put calling card through door. I was in. 2) Re-arranged delivery for the following Monday (24/9/12) - was in all day, no one even arrived this time. Not even a calling card left. 3) Re-arranged delivery for the next day (Tuesday 25/9/12) - was in all day, no one arrived this time either. No calling card. 4) Wednesday 26th, my girlfriend, Flavia (account holder) called to raise issues and was incorrectly advised that we would have to collect the parcel from the Manchester Depot. 5) I called, same day, was told by advisor that the parcel may actually be on its way and i should check online. Checked online, discovered Parcel Number/Reference numbers are incorrect. 6) Still Wednesday, called back again, advisor Craig told me he could just re-arrange delivery for the next day, no problem, as it was still before the 5pm 'cut-off'. Took next day Thursday off work as holiday in order to ensure I would be in for the delivery. 7) Thursday, 27th. Waited in the flat all day for 4th (FOURTH) attempted delivery. At about 4-4.30pm still no sign of parcel so I called in again and spoke with Danielle in the Liverpool Tracking Office who advised me that the parcel could never have been delivered on this day as previous advisor Craig had re-arranged the delivery on the previous day AFTER the 4pm (not 5pm) 'cut-off'. I acknowledged this and ended the call for the sake of my own sanity. 8) Thursday still. Having collected myself, I called back and spoke to an advisor to log a complaint. Advisor noted all issues (up to this point) but told me there was no one present who could deal with the complaint with it being so late (around 5.30pm - not too late for me to be expected to wait around for a parcel that isn't going to turn up though, apparently). Advisor told me I could expect a callback the following day. 9) Friday 28th September. Received a call from a manager in response to complaint. Although she didn't give her name, she did apologise for issues and offered to arrange delivery attempt number 5 (6 if you count the delivery that could 'never have been possible'). Agreed with her to arrange delivery for the next day I could possibly get holiday from work, today, Tuesday 2nd October. Manager assured me of delivery on this day, so we left it there. I am writing this at 8.04pm and no one has been to the door all day, except for my eccentric neighbour asking if I have seen her cat (i'm fairly sure she has no cat). This is the 4th (FOURTH) day’s holiday I have taken from work specifically to make sure I am here and don't miss the parcel. Every one of these wasted days, I have had to be in the flat from 9am-9pm to wait for the delivery as these were the possible timescales I was given. As you can see and, I hope, appreciate, in order to (unsuccessfully) receive this ONE parcel I have, to date, spent 4 unpaid, unproductive days totalling 48 hours in total (9am-9pm x4) awaiting this delivery, and this ordeal seems to be no nearer its conclusion. I don't like to have use the word 'ordeal' to describe parcel delivery when I consider the grander scheme of things (war, floods, famine etc), however Yodel has successfully turned such a straightforward triviality into exactly that, an ordeal. Most alarmingly of all, in every exchange I have ever had with Yodel up to this point, I have been lied to, misinformed or misled on EVERY SINGLE OCCASION, it almost seems a talent in itself to be so consistently incompetent. I would be very grateful to receive a response to this complaint, detailing a solution to each point I have painstakingly brought up. In addition, I would like to know what Yodel can do in order to right the wrongs. I am not asking for betterment but only to be put back into the position I was in before I, regretfully, ordered my parcel. Oh, and I would also like my parcel please. Yours Sincerely,